OUR OFFICE

At Palm Springs Family and Cosmetic Dentistry, we are proud to provide a state-of-the-art facility for the highest quality dental care available. It is one of our top priorities to protect the well-being of you, our valued patient. For this reason, our office meets and surpasses all OSHA (Occupational Safety and Health Administration), HIPAA (Health Insurance Portability and Accountability Act) and CDC (Center for Disease Control) standards. We are confident that you will feel right at home in our office as we welcome you along with all our patients, as if you are family.

Appointment Information

Appointment Reminders

As the demand for appointments at Palm Springs Family and Cosmetic Dentistry has increased, our appointment times are becoming more and more valuable to our patients.  We have incorporated easy to use methods for you to confirm or change your appointment when necessary to allow others to schedule their dental appointment.  You will receive the following (unless you have requested not to receive notifications):

    • Text and/or email as well as a postcard if you are due for an appointment about a month before your appointment as a reminder.
    • Text and/or email 1 week before your appointment, allowing you to confirm.
      • If your appointment is NOT confirmed by our automated system, we will attempt to contact you by telephone prior to your appointment.
    • A reminder text 2 hours prior to your appointment.

We, of all people, understand emergency situations and realize things happen. Thank you for your understanding in this matter and helping all our patients have an opportunity to schedule their appointments should you need to change yours.

WHAT OUR PATIENTS ARE SAYING

Interested in reading our reviews? Want to see what more patients are saying? Click on any of our two review sites to read our reviews.

Read More Reviews

LOVE this Dentist.
I can't say enough good things about Dr. Shepherd and the entire office.

– Lisa A
SEE OUR REVIEWS
ON YELP

Everyone in the office is friendly, and they all show a genuine interest in me and what is going on in my family.

- Mark J
LEAVE A REVIEW
ON GOOGLE

 

 

 

 

Dear Valued Patients:

While many things have changed, one thing has remained the same: our commitment to your safety, as well as the safety of our team that serves you.

Infection control has always been a top priority for our practice and you may have seen this during your visits to our office. Our infection control processes are made so that when you receive care, it’s both safe and comfortable.

Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to or exceed each agencies’ recommendations.

You may see some changes when it is time for your next appointment. We made these changes to help protect you and our team.

  • We will communicate with you via text shortly before your appointment to ask some screening questions. We will not see you if you have a fever over 100.4, persistent cough or sneezing.
  • Whenever possible, we request that you come alone to your visit to reduce the number of people in our waiting room. Feel free to call us for exceptions.
  • We do not require that you wait in your vehicle or outside prior to your appointment. If you prefer, just text or call us and let us know that you have arrived and are waiting in your vehicle or are outside.
  • Everyone entering the office is required to wear face masks at all times except during your dental treatment.
  • Our clinical team all wear required PPE for your protection as well as theirs.
  • We have hand sanitizer that we will ask you to use when you enter the office. You will also find hand disinfectants in the treatment areas and checkout areas for you to use as needed.
  • We have installed clear barriers in the business area between you and our business team.
  • You may notice that we have reduced the seating capacity in our waiting room, as well as removed all magazines.  The area is sanitized often throughout the day.
  • Each area is equipped with HEPA air purifiers that removes 99.9% of aerosol particulates.
  • Your hygienist or assistant will record your temperature using a contactless thermometer prior to being seated.
  • You will be asked to rinse with a diluted amount of peroxide prior to and after your procedure.

 We look forward to seeing you again soon and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. To make an appointment, please call our office at (760) 416-1003 or text us at 760-416-1003.

Thank you for taking the time to read about how we are taking every precaution to keep you and your team safe.  We value your trust and loyalty and look forward to welcoming you back. If you are a new patient to our practice, Welcome and thank you for choosing us for your dental needs.

Sincerely,
Drs. Shepherd, Tom and the Entire Palm Springs Family & Cosmetic Dentistry Team